June 21, 2024


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A blueprint for becoming a digitised society


digitised society, digital transformation
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Richard Davies, United kingdom Country Controlling Spouse, Netcompany turns the spotlight on Denmark, an exceptional blueprint for turning out to be a digitised culture

In 2021, Denmark was ranked 1st as the most digitised culture, out of the 27 EU member states. Nowadays it potential customers the way in connectivity with 94% of households hooked up to really-higher-capability networks and features just one of the maximum residing specifications with citizens savoring digital companies which a few years back would have appeared impossible.

Not only is Denmark a person of the leaders in digital public solutions with significant concentrations of conversation between companies, the public and all concentrations of authorities, but extra than 50 % of Danish enterprises use e-invoices and cloud expert services. As a end result, Denmark is now seen as just one of the most innovative and prosperous Govtech nations around the world in the globe.

So how and why has it come to be the frontrunner in correctly digitising society?

The Denmark Agency for Digitisation (part of the Ministry of Finance) has been the driving force enabling the country to reach its bold targets. Set up in 2011, the company was charged with the government’s digitisation policies. With the purpose of renewing the Danish welfare condition, the agency is dependable for the implementation of the government’s digital ambitions and the use of electronic welfare technological innovation in the general public sector.

An all-inclusive digitised culture technique

Danish electronic ambitions have been massive-scale and really inclusive, with all stages of government, from central authorities to locations and municipalities associated. This encompassed both of those the administrative establishments this kind of as ministries, organizations, community sector institutions, and municipal and regional administrations, as perfectly as hospitals, faculties, universities and more.

The Danish digital transformation work is based mostly on recognition of a special typical duty to embrace the digital attitude and the vision of a electronic community sector with citizens and the personal sector a key companion in this course of action. For the Danes daily life is digital. This usually means the community sector is fast starting to be completely electronic and digitisation is a prerequisite for today’s present day welfare culture – creating a coherent, accessible, and citizen-focused atmosphere.

One particular of the large wins of the Danish digitisation efforts is the provision of a solitary digital communications platform for all official letters despatched to citizens and companies. Considering that November 2014, it has been obligatory for citizens over the age of 15 to receive digital communications from the public sector. Furthermore, it is necessary for citizens and authorities in Denmark to use digital remedies to connect in creating with the general public sector.

Distinct path for digitisation

This formed element of the Danish Agency for Digitisation’s Electronic System 2016-2020 which presented apparent course with four primary objectives:

  • The use of public digital solutions must be effortless, quickly, and of significant high quality.
  • Community sector digitisation need to give fantastic ailments for expansion.
  • Stability and believe in should be at the centre.
  • Help democratic and social challenges to be certain that all people has equal implies and ways to obtain and use public solutions.

This concerned ensuring, for instance, a more user[1]welcoming and coherent user-journey when various public authorities at distinctive concentrations of governing administration have been included. Furthermore, the federal government released a new approach for ICT administration in central authorities aimed at strengthening management of present operational ICT remedies.

Right now more than 250 crucial electronic society remedies have been sent, all based on componentised contemporary technological innovation. This concerned replacing legacy know-how and combining digital components to build new kinds, utilising a extensive library of scalable computer software factors.

Switching modern society for excellent

This is the way that the Danish govt has been ready to accelerate initiatives and adjust culture for good. For illustration, Sundhed.dk, is the Danish e-wellbeing portal for public healthcare providers. It permits equally citizens and healthcare gurus to obtain patient[1]centred knowledge, details and to communicate. An additional illustration is Borger.dk, a 1-stop nationwide portal, exactly where citizens are ready to entry any info at any position and time, thereby minimizing administrative prices and bettering community services. The skat-dmr is the system for the Danish Register of Motor Autos. This has reinvented techniques to deal with programs for drivers’ licenses, distribute license plates and collect tax.

The value of knowledge

The critical to modernisation is the use of primary knowledge. This is fundamental data that is widespread for quite a few needs this sort of as addresses, dates of start, National Insurance policies figures, and so forth. Creating a common essential knowledge infrastructure for public sector administration which can be current in one particular position, is of huge societal gain. It signifies that the community no more time has to re[1]variety the very same info each individual time they use a public self-provider solution and, in flip, tends to make for a smoother changeover for community-sector staff to get the job done far more effectively.

For illustration, a initial of its sort, is an highly developed details warehouse solution that enables a new level of transparency in the Danish academic program by providing trusted conduct and performance facts from schools across 98 municipalities.

These digital methods are serving to

Danish citizens all through their lifestyle journey from the day they are born, via to their education and learning, as they enter the work industry and into every single working day daily life, and when they require social and healthcare help. Foreseeable future recommendations from the EU Commission Searching to the upcoming, the EU Fee has recommended actions to assure that international locations glance to secure a resilient healthcare system although continuing to improve their electronic infrastructure and boost local weather motion.

These steps are essential to Denmark’s ongoing results and the federal government is repeatedly doing work with, and consulting with, organisations and stakeholders in each the public and private sectors in buy to greatest identify the system required for a foreseeable future electronic Denmark. To this stop, in Spring 2021 the Danish Authority launched the Digitisation Partnership. Customers incorporate senior-stage executives and experts from the enterprise community, the analysis group, civil culture and social partners, and nearby federal government. This initiative has currently produced 46 tips for Denmark to carry on to be viewed as a electronic pioneer about the globe.

Electronic transformation is not a ‘one and done’ initiative but a journey that demands ongoing growth. This suggests that inquiries have to have to be questioned all over how information can be employed, assignments prioritised, and Denmark needs to take into consideration how it will acquire advantage.

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